Privacy Policy

1. Privacy Policy

Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), we inform you that the data you provide us will be processed by the owner of this website for the following purposes:

“Customer Service / Contact” section: The data you provide us will be processed for the purpose of answering your queries or requests and providing you with the services you request.

“Newsletter Subscription”: We inform you that the data you provide us will be processed for the purpose of managing the sending of commercial information via regular mail, email, SMS or fax, about our Hotel.

“Reservations”: The personal data provided in this section will be processed for the purpose of managing the reservations requested by you. In all cases, the data provided may be processed for the purpose of preparing internal statistics to improve our services. The personal data provided will only be kept for the duration of our commercial relationship, and will be blocked once this has ended, for the period established by legal provisions, available only to Courts and Tribunals to deal with possible claims, after which, said data will be cancelled. The legal basis for the processing of your data is compliance with the contractual obligations assumed by you when requesting our services. We inform you that the personal data provided may be processed for the purpose of sending you informative and other communications (offers, events, congratulations) for which you must check the following box enabled for this purpose. The data provided will be kept for this purpose as long as you do not request the cessation of advertising mailings. You will have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of the processing based on the consent prior to its withdrawal. You may exercise your rights of access, rectification, deletion, opposition and limitation of processing at any time by writing to the following email address: lopd@grupogolfresort.com or to the following postal address: Royal River Luxury Hotel, with registered office at C/Costa y Grijalba 33 CP38004, Santa Cruz de Tenerife.

Once we receive your request, we will send you a form to exercise the specific right requested, which you must complete and send to us along with a photocopy of your ID or Passport. Once we receive this documentation, we will attend to the exercise of your rights within the legally established deadlines and if you have not obtained satisfaction in the exercise of your rights, you may file a claim with the Control Authority, the Spanish Data Protection Agency: www.agdp.es

2. Cookies

See cookie usage policy

3. Visitor log

Each time the Royal River Luxury Hotel server is accessed, the IP address from which the user is browsing will be collected and recorded, as well as the pages visited on Royal River Luxury Hotel. This data will be stored in a LOG file for statistical purposes and to determine the number of pages viewed.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is collected through first-party and third-party cookies and other tracking technologies to determine product/service popularity and online activity. Additionally, we use this information for site optimization, fraud/security, and advertising purposes. For more information on how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement page.

4. Hyperlinks

The portal https://www.royalriver.es/ allows access to other web pages managed and controlled by third parties through different links to facilitate users' search for information, content and Internet services, without in any case being considered a recommendation or invitation to visit them. The creation of a hyperlink from a web page of another Internet portal to any of the pages of the paratytech.com portal must be subject to the following conditions:

• Any hyperlink to the portal https://www.royalriver.es/ will be made to its main page or main pages of the sections it contains;
• Reproduction of the services or contents of the Royal River Luxury Hotel portal is not permitted under any circumstances;
• The website on which the hyperlink is established shall not contain information or content that is illegal, contrary to morality, good customs or public order, nor shall it provide content that is contrary to any third party rights;
• No false, inaccurate or incorrect statements will be included regarding the pages of the paratytech.com portal, nor regarding its services or contents;
• No deep-links, IMG or image links, or frames will be established with the pages of the paraty.es portal without the prior express authorization of Royal River Luxury Hotel;
• Except for those signs that form part of the hyperlink, the web page on which it is established will not contain any brand, trade name, establishment sign, name, logo, slogan or other distinctive signs belonging to Royal River Luxury Hotel;
• The establishment of a hyperlink does not imply the existence of any relationship between Royal River Luxury Hotel and the owner of the website or portal from which it is created, nor that Royal River Luxury Hotel has authorized the hyperlink or supervised, known, accepted or assumed the services and content offered on said portal. Royal River Luxury Hotel does not market, nor does it previously control, nor does it make its own the content, services and information available on said websites, and is not responsible for them or for the information and statements included therein. Royal River Luxury Hotel is also not responsible for damages of any kind that may arise from access, maintenance, use, quality, legality, reliability and usefulness of the content, information, communications, statements, products and services existing or offered on websites not managed by itself.

5. General

Royal River Luxury Hotel reserves the right, without prior notice and at any time, to temporarily suspend access to its website and to make any changes it deems appropriate to the website, the services or information offered, the presentation or location of the same and the conditions of access and use of the Royal River Luxury Hotel website. All information received on this website will be considered transferred to Royal River Luxury Hotel free of charge. Email will not be considered a valid means for the purposes of submitting complaints. To do so, you should contact the Legal Department of Royal River Luxury Hotel, located at C/Costa y Grijalba 33 CP38004, Santa Cruz de Tenerife, which will indicate the channels to follow in each case.

All matters relating to the Royal River Luxury Hotel website are governed by Spanish law and are subject to the jurisdiction of the corresponding Courts and Tribunals, waiving any other jurisdiction that may apply.

6. Accuracy of data

In any case, the user will be responsible for the veracity of the data provided, and Royal River Luxury Hotel reserves the right to exclude from the registered services any user who has provided false data, without prejudice to any other actions that may be taken under the law. Likewise, the user must be duly authorized to provide data of third parties. Only with the consent of the future hotel guests may the user provide the hotel with such data. Such information, which will allow Royal River Luxury Hotel to provide a better service to its guests, is optional, so its provision by the user implies, under his or her exclusive responsibility, the assumption of the duty to inform those guests of the content of our Privacy Policy prior to offering personal information.

7. Hotel Responsibility

Access to the website does not in any way imply the existence of a commercial relationship between the user and Royal River Luxury Hotel. The portal only provides information about hotel rooms available at the time of requesting the aforementioned information, so if you make the reservation online, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel. The reservation of hotel nights on this website implies the adhesion and acceptance by the client of each and every one of the general conditions set forth herein. By accepting the following clauses, you declare and accept:

1) Be of legal age and have full capacity to make the reservation, stating that you understand and comprehend all of the conditions found on the website.
2) That the data provided when making the online reservation are true, complete and concise.
3) Only those pages that appear in the web map are included in the website.
4) That access to this website is the responsibility of the user.
5) Once the reservation has been made, the electronic document in which it was formalized will be archived, and you will be able to access it at any time.
6) It confirms the reservation made, that is, the dates indicated, the number of rooms, people and the Hotel chosen.
7) The conditions and price of the reservation made are those expressly determined in the rate conditions expressly included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility of reserving rooms at the chosen hotel through its website, but does not offer any type of hotel service under its responsibility.
9) That your card details are collected in order to guarantee the reservation. Payment will be made at the chosen Hotel and only in the case of cancellations or no-shows will the reservation be cancelled and the charge established in the rate conditions be made.
10) Offers will only be valid for as long as they remain accessible to the recipients of the service.

8. Prices

The prices indicated are Retail Prices VAT included. The price includes: Price per night based on the type of room and board selected, except for hotels where the inclusion of other services is specifically indicated. The price does not include: Any service not specified as well as extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc. Check-in and check-out times are generally applicable and unless otherwise expressly agreed with the establishment, rooms may be used from 2 pm on the day of arrival and must be vacated at 12 pm on the day of departure.

9.Passports and visas